Terms and Conditions

Customer agrees to pay all fees in accordance with the applicable Order Form(s). Customer is required to maintain a valid ACH account or credit card on file, and authorizes Company to automatically charge such payment method for all amounts when due. Company recommends Automated Clearing House (ACH) as the preferred payment method. Company also accepts payment by credit card; however, Customer acknowledges and agrees that payments made via credit card may be subject to a surcharge designed to offset the cost of credit card acceptance. Any such surcharge will be applied in compliance with all applicable federal, state, and local laws and regulations and will be disclosed to Customer prior to processing the payment. If Customer elects to pay using any method other than ACH or a credit card on file (including but not limited to paper checks or one-time manual transactions), such payment may be subject to a manual processing fee of up to twenty-five dollars ($25) per payment processed.

Your MaxxTraxx Support team will provide during our Standard Business hours, unlimited Chat, Phone and/or Remote Control Support on all MaxxTraxx software in the following areas during the period of the subscription.

Included:

Help with MaxxTraxx setups for efficient day-to-day business
Answering questions regarding the use of MaxxTraxx software
Diagnosis and repair of improperly entered data

NOT Included:

Setup or troubleshooting of computer hardware, operating system, network, printer, and Internet connectivity
Diagnosis and removal of computer viruses
Accounting advice that is normally provided by licensed accountants and CPA's

Software Use and Software Updates:

Scott Systems will offer MaxxTraxx software and all updates released during the period of this subscription for use by the subscriber for use on the currently subscribed number of workstations. (Scott Systems does not guarantee a minimum number of updates per year.)

Training:

Training videos, a comprehensive Knowledge Base, Chat and Telephone training by a MaxxTraxx Support Team member are available for all subscribed users. Custom dedicated telephone or onsite training courses may be scheduled at an additional cost.

After Hours Support:

If you have an emergency situation after Scott Systems’ regular business hours, you may call the support line at (800) 996-9777 and leave a message. A Customer Support Representative will be notified and will call you back as soon as possible. Scott Systems will offer support at the current “after hours” rate with a minimum charge per call. (Contact the MaxxTraxx Support team for current after hours support rates.)

Term of Subscription: :

The subscription period begins upon registration and use of the MaxxTraxx software by the subscriber.

Subscriptions may be cancelled upon thirty (30) days written notice by either party. Scott Systems reserves the right to terminate this Support Subscription for non-payment of fees, violation of software copyrights or abuse of Support Services as determined by Scott Systems’ management.

All unpaid balances will become due and payable immediately in the event of subscription cancellation.

Refunds will not be given if you request a subscription cancellation before the end of your current contract term.

Monthly subscriptions will continue to the end of that current month and Annual subscriptions will continue to the end of your subscription year.
Example: If you signed up for an Annual subscription and decide to discontinue use of the software and support services after 6 months, you will not be eligible for a refund for your remaining subscription time.

AI Powered Services Terms and Conditions

This service and support subscription agreement is offered to MaxxTraxx software users. No sale or rental of software, software licenses, computer hardware or any other goods or materials is expressed or intended

Terms subject to change with a thirty (30) day written, email, or Website notice at http://www.scottsystems.com